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Support Tickets


Need a repair?

You have come to the right place for any Cruza repairs, Razor repairs or general scooter repairs! We stock a full range of spares, should you need something like a scooter charger, an electric scooter tyre or even a scooter controller. We stock a wide range of batteries, so we can also supply any electric scooter battery you might need, and we also happily give general advice on the maintenance and repairs of your electric scooter.

Is your scooter covered by warranty?

Our warranties and repairs T's & C's. Click here

To receive warranty service, technical support, to report shipping damage for any SA Scooter Shop product, or to book your electric scooter in for repairs / service, create a support ticket using the form below. The warranty/technical support department will contact you as soon as they get to your ticket and will ship free replacement parts if needed.

Support tickets are normally answered by the end of the following business day. If you do not hear from technical support by the end of the following business day, you are welcome to contact SA Scooter Shop by phone or email. Be sure to give us your ticket number. We will then expedite the handling of your issue.

To save yourself time, be sure to consult the trouble shooting section in your owners manual before submitting a support ticket.

Creating a support ticket is easy and takes less than 2 minutes:
  1. Fill in all the fields. 'Ship To address' means simply your street address, e.g. 110 Smith Street.
  2. 'Model number' refers to the model of your scooter.
  3. Type a brief description of your issue in the message body.
  4. Click on the 'Submit' button.
  5. The next screen will give you your ticket number, which is also a link to your support ticket. We suggest that you click on the link and then bookmark it as a 'Favourite' so that you can return to it easily. You will also receive a confirmation email with a link to your ticket. If you do not receive a confirmation email, look in your spam folder.


WAIT!! HAVE YOU CHECKED OUR TROUBLESHOOTING GUIDE?

... IT MAY SAVE YOU TIME - CLICK HERE



  • Log a support ticket
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  • Already logged a ticket? View the status



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    will be available during office
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    All scooters are not street legal. They are built for recreation purposes only and are not meant as a mode of transport.

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