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Ordering & Shipping Info



Orders placed on our site are shipped directly to your doorstep. We are dedicated to reliable, fast order fulfillment so that you can shop from the comfort of your own home, and receive your shipments in a timely and convenient manner.

Transit time:

We would love to get you scooting as soon as possible. But sometimes our third party courier company may have some delays...especially in the peak season.

Please allow 3-5 days for delivery....but actually it should be with you in 2 working days on average to main city centres.

When your order is dispatched from us, you will receive a 'Shipping confirmation' email, which details the courier company used and waybill number. If you would like to follow up on delivery, simply call the courier company and quote the waybill number.

We cannot chase up orders that are still within our 5 day delivery period.

Spare parts are delivered next day, door to door from Nov 2013 at a cost of R99.

Where we don't deliver:

We cannot deliver to PO Boxes, plots, farms or rural areas.  

Deliveries to these areas may incur a surcharge, please contact us 0861467772 for details.

How to place an order

If a signature is required, please inspect your package carefully before signing for it. If after accepting the package you determine that there are damaged or defective parts, please contact SA Scooter Shop to provide details about the damaged order.

Holiday Return Policy and working hours

Please note that our offices are closed during weekends and school holidays.

Customer Service / Dealer Support

The importance and value of earnest, timely and expert customer service by a reputable dealer should never be underestimated. SA Scooter Shop has earned a reputation with both its customers and with product manufacturers for outstanding customer service. We answer your emails within 24hours, provide our own expert support and ensure that you receive the highest level of support from the product manufacturer. We immediately go to bat for you if you ever run into any difficulty with obtaining what you need from the manufacturer, be it warranty support or simply getting an answer to a technical question. We follow-up to ensure that warranty parts are shipped to you in an expedited manner. You are in the safest of hands when you purchase a product from SA Scooter Shop.

Nevertheless, any customer who receives an SA Scooter Shop product whom is not satisfied should open a support ticket immediately. If the manufacturer's techs cannot get the problem resolved to the customer's satisfaction the customer can return the scooter to the manufacturer at their expense for a refund.

Goods returned for credit

Merchandise must be received in 100% new, sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for a return shipment:

  1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
  2. Include a copy of your invoice.
  3. Include a copy of the reference number you have received from us via our support department help desk.
  4. Freight collect and COD packages will not be accepted.
At the discretion of SA Scooter Shop, returns which do not follow the above guidelines may be refused.
Customer is responsible for returning merchandise at their own expense.

Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made.

In summary, the amount of your refund under the 15 day return policy would be your original payment less the actual cost of shipping the product to you and less a 6% credit card processing fee.

  • Simply place your order online by adding the product to your shopping basket and proceeding to check out.
  • We will the send you an order confirmation with our bank details
  • After we have received proof of payment, we will dispatch your order.
The SA Scooter Shop may send occasional emails to current and past customers to inform them of new products or promotions. Each time we mail, we will provide you with an opportunity to permanently opt-out or otherwise prohibit such emails being sent to you.

COD Deliveries

  1. Please note there could be a 5 working day delay for COD orders due to workload by our drivers.
  2. Once a COD order has been placed, the customer will be contacted by a staff member to confirm the date of the delivery and make any other necessary arrangements.
  3. All payments made via COD must be for the full invoice amount in South African Rands only. No cheques or card payments will be accepted by the delivery person in exchange for the goods ordered.
  4. Should delivery be unsuccessful on the date arranged for COD for any reason, an additional R150 for re-delivery will be charged.
  5. Should a customer become unable to receive the order on the date arranged for COD, the customer must notify SA Scooter Shop no later than one day prior to the date arranged for delivery.
  6. COD deliveries will be made on the following Tuesday for areas in Johannesburg, and the following Thursday for areas in Pretoria. This schedule is subject to change, however, the customer will receive prior warning of any changes relating to their respective order.
  7. COD deliveries will be made between 8am and 5pm weekdays.
  8. The driver will be unable to wait for extended periods of time for the customer or a representative to receive delivery of the order. Customers are welcome to contact SA Scooter Shop to enquire regarding the ETA of the driver on the day of delivery.
How it works

1. Once you are ready to check out, you proceed to your shopping cart.
2. You select Pay with Credit Card as your payment option.
3. On the next page, you can confirm your details, and enter your credit card details.
4. If your card is 3DSecure-enabled with your bank, you will be automatically redirected to your Bank's 3D Secure page, and prompted to enter a OTP / password.
5. On successful entry, the transaction will be completed and you will be returned to SA Scooter Shop.
6. You will then receive confirmation of the transaction by e-mail.

Transit time:

We would love to get you scooting as soon as possible. But sometimes our third party courier company may have some delays...especially in the peak season.

Please allow 3-5 days for delivery....but actually it should be with you in 2 days on average.

When your order is dispatched from us, you will receive a 'Shipping confirmation' email, which details the courier company used and waybill number. If you would like to follow up on delivery, simply call the courier company and quote the waybill number.

We cannot chase up orders that are still within our 5 day delivery period.

Variation
SA SCOOTER SHOP may, in its sole discretion, change these terms or any part thereof at any time without notice.

WE ACCEPT

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All scooters are not street legal. They are built for recreation purposes only and are not meant as a mode of transport.

Visit our other websites:  Rideoncars.co.za  |  Mobilityscooters.co.za

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